FAQs

We accept a wide array of payment methods including UPI, Credit Cards, Debit Cards, Net Banking, and major mobile wallet systems. Cash on Delivery (COD) is available for orders under ₹5,000.

Yes, Cash on Delivery is available strictly for orders up to ₹5,000. All orders valued above ₹5,000 require a fully secure prepaid payment at the time of purchase.

Orders can only be modified or cancelled prior to dispatch. Once your order has been packed and handed over to our shipping partners, no cancellations or adjustments can be approved.

As every piece undergoes meticulous inspection, all orders are processed and dispatched from our facility within **7 business days** from your confirmation date.

We provide complimentary standard shipping across all locations within Maharashtra. Shipping metrics for deliveries outside Maharashtra and international locations are calculated dynamically at checkout based on your exact destination.

As soon as your shipment leaves our hub, live tracking logs will be systematically broadcasted to you via your registered email address, SMS text string, or WhatsApp connection.

Exchange requests must be submitted to our customer support framework within 48 hours of delivery. Any requests raised outside this 48-hour time block are ineligible for review.

To qualify for an operational review, you must share clear photographs of the product, an unboxing video tracking item condition natively from sealed packing, and your primary order details.

As a designer luxury brand, we follow a strict no-refund policy across all catalog selections. Approved claims will receive a replacement item or an alternative size exchange, subject to live inventory stock parameters.