Policies
Shipping, Returns, Exchanges, Refunds & Cancellations
Order Processing & Dispatch
All orders are processed and dispatched within 7 business days from the date of order confirmation. Delivery timelines may vary depending on the destination, courier partner serviceability, and unforeseen circumstances beyond our control.
Shipping Charges
- Complimentary Shipping across Maharashtra.
- Shipping charges for deliveries outside Maharashtra and international destinations will be calculated at checkout based on the shipping location.
Payment Methods
We accept the following payment methods: UPI, Credit Cards, Debit Cards, Net Banking, Wallet Payments, and Cash on Delivery (COD).
Cash on Delivery (COD) is available only for orders up to ₹5,000. Orders above ₹5,000 require full prepaid payment at the time of purchase.
Order Tracking
Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp.
At Jinisha Bafana Collection, every garment undergoes strict quality checks before dispatch. All return and exchange requests are subject to review and approval.
Eligible for Exchange
Exchange requests will only be considered in the following circumstances: Damaged product received, defective product received, incorrect product received, or a verified sizing issue.
To initiate an exchange request, customers must contact us within 48 hours of delivery and provide:
- Clear photographs of the product
- An unboxing video
- Order details for verification
Requests submitted after 48 hours of delivery will not be eligible for review.
Product Condition Requirements
To qualify for an exchange, the product must:
- Be unused, unworn, and unwashed
- Be returned in its original condition
- Have all original tags, labels, price tags, and packaging intact
Exchange Requests Will Not Be Accepted If:
- The product has been used, washed, altered, or damaged after delivery
- Original tags, labels, price tags, or packaging have been removed, cut, or tampered with
- The product is returned in a condition different from how it was originally delivered
- The request is raised after the specified 48-hour period
Non-Returnable & Non-Exchangeable Items
- Sale or discounted products
- Customized or personalized products
- Products damaged after delivery
- Used, worn, or washed products
- Products returned without original tags, labels, price tags, or packaging
- Minor variations in colour, print placement, embroidery, texture, or finish resulting from photography, screen settings, or handcrafted processes
Quality Inspection & Approval
All return and exchange requests are subject to a quality inspection by our team. We reserve the right to approve or reject any request after evaluating the product condition and supporting evidence provided. If a returned product does not pass inspection, it will be shipped back to the customer, and the request will be considered closed.
At Jinisha Bafana Collection, we do not offer refunds under any circumstances.
Approved requests will only be eligible for a replacement or exchange, subject to product availability and successful quality verification.
Shipping charges, handling charges, and any applicable duties or taxes are non-refundable.
No refund, exchange, or replacement will be provided for products that fail the quality inspection process or do not meet the conditions outlined in this policy.
Orders may be cancelled only before dispatch. Once an order has been dispatched, cancellation requests cannot be accepted.
Jinisha Bafana Collection reserves the right to approve or decline cancellation requests at its sole discretion.